General web hosting FAQ
Q: How to start? How to use your web hosting services?
A: To start using our web site hosting services you should do the following:
At the beginning you should choose tariff on virtual hosting tariffs page.
Press a button Order, fill in a registration form (the most essential fields are marked by *).
If you've chose a service Free Month you can immediately move to Hosts addition, otherwise you should
prepay web hosting services in advance for a future month (or other period - all terms are on
web hosting tariffs page) in section Bills.
Payment variants of our internet hosting services are available down in the text.
Then you should change Name Servers into ours for domain you added in section Hosts.
If you don't have domain name yet, you can buy it in control panel's section of our domain hosting services Domains.
Q: How does tech. support staff of SmartHost web hosting provider work?
A: Tech. support staff works 24/7. If you be our web hosting client you’ll be able to contact them
through email or icq.
The problems are solved efficiently.
Q: Is there a censorship of colocation information located on yours internet hosting?
A: Propaganda of violence, publication of materials defaming citizens
(companies, trade marks, etc.) honesty and dignity, publication of children
pornography, spam is banned at our internet hosting.
Smart Host administrative control panel questions
Q: How can I enter to administrative control panel of your domain hosting?
A: https://megatool.hqhost.net/
Q: How can I look through demo-version of administrative control panel of your domain hosting?
A: Register as a client of our domain hosting. The administrative control panel is available in demo-mode (revision) until hosting payment.
Q: Issue “Hosts” of internet hosting. How can I park domain?
A: The administrative control panel button of SmartHost web hosting provider “Hosts” is used for the Managed
Site’s Program.
ATTENTION: If you don't understand for what purpose some clause is, change there nothing as you can break your site work.
Pressing "Hosts" you can see the following:
A list of your sites on our domain hosting which are hooked up and their properties:
CGI - is a support CGI/PHP in your web hosting plan
Indexes - is a listing of site files permitted under index page absence in your domain hosting?
Hotlink protect - Is the protect from pages hotlink of your site and its parts, located on our domain hosting (you can look
through/change permitted hotlink list of sites in cl. Action/hotlink; you
can look through/change list of files bandwidths in issue Action/change)
Mail - is email receiving at domain?
Server - which ftp-server is it possible to hook up for the site access on our internet hosting?
Account - is ftp-login which is used for the enter to our domain hosting service (it's possible to look over the passwords
in menu ftp/shell)
Ip-address - which ip-address is the site hooked up to; a word "default" means the site is in general ip-address, which is
separable between the internet hosting clients.
Http server - is a type of http-server by which the site on our internet hosting is operated; it can be "apache" or "thttpd",
the sites with cgi/php support are permitted only in "apache"; "thttpd" is better operated fraught static sites
Action - is a list of actions which are possible to make with a domain
Delete - your domain will be deactivate on our domain hosting. It'll be kept in statistics for the right counter of used traffic
Change - to change domain properties (it's explained in cl. "add/change host")
Aliases - which domain names placed at our domain hosting will be considered as the site names, there are two recordings
of type mydomain.com www.mydomain.com according to default
Hotlink - is the sites list for which pages hotlink is permitted. There are the same recordings that are in aliases of our
domain hosting service (it means your site names)
To add/change the host:
In order to hook up your site to your account in our internet hosting you have to point to the site name without www., of type domain.com;
in field Ip- address type you have to point to will be the site situated in general Ip-address, in separate one or in one of some
Ip-addresses which are your ownership already (if they are).
A button Receive mail to this host means the possibility to receive mail on
this domain.
CGI/PHP support - is a support of scripts at the site which hosts in our web hosting service.
Hotlink protection - is a list of your files in our domain hosting which will be protected from hotlink.
Http server type - is a type of http-server of our web hosting which will operate your site. Remain a default meaning (apache).
There is a possibility to change parameter of hosting under the site properties changes
you have to know the following:
ATTENTION: for the right site work it is no necessity to correct or to add something in issue DNS zones
before or after site addition to our web hosting directory.
Use the issue DNS zones if you really understand what are you doing.
The site is hooked up to and ftp-account begins to work for it within 5-10 min after the site addition to our hosting service.
In order to make your domain located on our internet hosting seen from all over the world you have to change name-server in registrant
(it's a site where you can buy domain name) to ours:
ns0.hqhost.net
ns1.hqhost.net
It will pass 1-2 days after name-servers update in registrant and the site
will be seen from all over the world. In order to begin to work with your
site immediately you have to register proxy-account in general Ip-address
(at no ext hqhost.net.netra charge), and you have to put it in your brouser's setups.
Q: Issue "DNS". How to work with DNS zones of your hosting?
A: DNS manager divides into zones and recordings inside zones.
In general cases a zone coincides with domain name which you buy in
registrant. Zone recordings answer for the transformation of your domain
name into machinery addressing (ip-address), determine name-server for
domain and point to which server receive mail for domain.
You haven't to use DNS manager under Host addition in our internet hosting! All necessary things are added automatically.
Three main types of recording: A, MX, NS
Recording of type A transforms domain name into ip-address, for instance:
#name type translation
mydomain.com A 64.237.99.99<br>
Usually two recordings are necessary for normal work of your site on our hosting:
mydomain.com A 64.237.99.99
www.mydomain.com A 64.237.99.99
A recording of the following type is necessary in order to domain mail will
be sent to web hosting provider SmartHost mail-server:
mydomain.com MX mail2.
Here is pointed to domain mail is operated by server:
mail2.hqhost.net
You can use the recording NS in order to determine servers. If you don't
want standard meanings (ns0hqhost.net. Smart-Hosting.NET, ns1.hqhost.net) are as name-servers
but you'd like, for example, ns0.mydomain.com, ns1.mydomain.com, you have to
add the following fields:
ns0.mydomain.com A 64.237.37.72
ns1.mydomain.com A 64. 237.41.94
mydomain.com NS ns0.mydomain.com
mydomain.com NS ns1.mydomain.com
Pay attention that ip-addresses ns0.mydomain.com, ns1.mydomain.com have to
coincide with ip-addresses of web hosting provider SmartHost nameservers ns0.hqhost.net, ns1.hqhost.net
Q: Issue "Mail and POP3". How to create and use email in your web hosting service?
A: You have to enter into administrative control panel's issue POP3
accounts. A list of POP3 mailboxes will appear in front of you, which were
created at your registration recording. You have to enter a password for new
mailbox addition, for instance: PassWoRD (or to remain it generated by the
system) and to press Add.
You have to use the following actions for the created pop3 mailbox in our internet hosting service:
Aliases - aliases for receivers in this mailbox. It's necessary in order to this POP3 domain hosting account's mail will
be sent to some addressers. This mail isn't kept in current mailbox of internet hosting account. It's necessary to point to email name as one
of aliases in order to it will be kept there.
Update - it's necessary for password's change which was entered into field Password of your internet hosting account.
Delete - delete a mailbox. All the aliases which were created for it in this hosting account will be deleted too.
ShowPass - show the current password for mailbox.
You have to open administrative control panel's issue Mail Forwarding after
POP3 mailbox creation on your domain hosting account. In this issue you have to choose domain for which you'd like to receive a mail;
if you've got some of them in field Forward of your domain hosting account you have to write pop3 mailbox's name which was created in the first step,
for instance:
login_pop0.
All the mail for this domain will be sent to mailbox in this case to login_pop0 if the field Login will be remained 0.
If you'd like mail will be sent immediately to the address and won't remain not one of pop3
mailboxes at our domain hosting server, you can point an email address instead of pop3 mailbox's name, for instance:
bill@freemail.com
In 5 minutes (this time is necessary for the system in order to
configuration files generation) all this operations, which you’d made on your internet hosting account, will come into force.
If you'd like to send mail using our smtp server mail2.hqhost.net, it's
necessary to set up authorization in Your Client hosting account, using login and password of POP3 mailbox which was created in the first step.
Login of type
login_popN, where login is your registration name and N - your mailbox
current number starting with 0, is the system and non-changeable one. This
login is used only for sending and receiving of letters, as the issue Mail Forwardings allows you to create any email for domain.
Q:Issue "FTP/Shell". How can ftp be used at your internet hosting and is there a possibility to create ftp-access for certain directories within
my site
structure?
A: As you'll park domain on our web hosting, ftp account will be automatically created for you, a root directory of which will be your home
server's one. You can see its password in the administrative control panel's issue FTP/Shell accounts of our domain hosting.
In this issue you can see a list with the following fields:
UID - it's your indicator in the system.
Login - is a registration name which is used for ftp-access.
Password - it's your password on this hosting account. By the button ShowPass pressing the current password will be shown.
If you don't like it you can enter your own one and press Update. ShowPass and Update are in the column.
Action Home - it's a way to this account's root directory. In order to create an additional ftp account for certain file at your site in our
domain hosting (this file will be a root one, and the user couldn't rise upper the given level) it's necessary to enter a password, for instance,
pAs$W0rD, and choose a way to the file.
For example: /home/clients/login_ftp1/domains/mymegasite.com/html/news. Ftp
account with a root directory which was pointed to by you will be created
after a button's Add pressing. You have to point to a server which is written in column server as server of access.
 PAYMENT
Q: Can I transfer to other tariff plan in future?
A: Yes, you can change tariff hosting plan next month at any time. You can do it in administrative control
panel's issue Tariffs.
Q: What are the payment options?
A: We accept payments billed to a credit card (Visa, Mastercard), Webmoney
and direct bank transfers in Fethard too. All the information concerning
payments is available after registration; it's in control panel's issue of our internet hosting service Online Billing.
Q: From what moment do you start to count money for your domain hosting services?
A: From the moment of actions in the administrative control panel (domain
addition, proxy, VPN, DNS zones).
Q: Will you delete an account in case of non-payment?
A: In case of negative balance on your web hosting account in our system during the first 15-th
day of the current month you'll get
an advice and your account will be transferred into Holded mode (ftp will not be hooked up, the administrative control panel will work in
limited mode). After that period your account will be transferred into Disabled mode (ftp won't be hooked up, web
server will not hook up too, the administrative control panel will work in
limited mode). If you won't contact with us within a month your domain hosting account will be deleted.
FTP/Shell
Q: Do you limit the transfer of data by FTP in your internet hosting service?
A: No. We don't limit it. You can renovate the files unlimited times at any day time.
Q: Where have we to download files?
A: Attention! When you enter to our virtual hosting server You are inside of user's file under whose name you have gone,
but not inside of site file.
Read attentively:
The structure of catalogues at virtual hosting server:
Domains - it's a directory with domains, there are directories of type domain.com within of it; in each of them there is a directory html in which
it's necessary to transfer your files and a directory logs in which
log-files of this domain are available.
Q: How can we get a shell access in you domain hosting service and how we can hook up to it?
A: In order to get shell access you have to contact support staff of our internet hosting by email or any other way which is available for you.
You can use any client in order to hook up to shell access. Any ssh-client may be used in order to hook up to it. Putty is such a one for Windows.
You can download it by http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.
You have to choose ssh protocol, the second version of it, in order to hook
up to shell access. For accommodation you can change a default shrift into
which you'd like, you have to set up a coding koi8-r. After that you have to
enter server address where is your site based. You have to enter user's name
and password which you use for ftp hosting connection into the field login. You have to enter a password from ftp too.
Email/POP3
Q: How can I manage by POP e-mail accounts (to add, to delete, to renovate)?
How can I hook up the readdressing to?
A: You have to use the clause POP3 of the panel for addition, delete and
change of POP mailboxes passwords, you have to use the clause Mail of
hosting control panel for your domain readdressing to these POP3 mailboxes
or other mailboxes (for example, other servers).
Q: Do you give SMTP server for outgoing mail in your web hosting service?
A: Yes, you can use our mail server for sending. With such an object you
have to point to the name of your mail server in which your pop3 mailboxes
are as outgoing server SMTP in setups of your mail customer. But
authorization has to be over before the sending. You have to use your pop3
mailboxes own login and password as login/password.
Q: Is it possible to get mail by web-interface?
A: Yes. Use webmail.hqhost.net.
Q: How can I do the readdressing?
A: You have to use a button Aliases in control panel's issue of our domain hosting - POP3.
All the mail arriving to chosen POP3 mailbox will be sent to addresses which are pointed to in Aliases.
Q: How can I delete a great letter from my mailbox?
A: You can use our web-interface for mail.
Q: Is it a limit of sending letter volume in you email hosting?
Our sending letter volume is 4Mb. If you want to send a letter of 40Mb
you would divide it into 10 parts.
DNS
Q: In which zone can I set up my domains?
A: You can set up your domains in any our zone.
Q: How could I change Name Servers (NS) of domain? Which NS have you got?
In order to transfer hosting of domain from one web hosting provider to other
(for instance, you move to us from other web hosting provider) you have to change Name Servers of the domain.
Usually you can do it at registrar of domain site. These are some references where you can do it at site of domain main registrars:
NetworkSolutions: http://www.networksolutions.com/cgi-bin/makechanges/domain.mod
Totalnic: http://core.totalnic.net/cgi-bin/mod-dom-wizard1
If you've registered domain through our domain hosting service you have nothing to change - we'll do all the necessary things ourselves.
Our Name Servers are:
NS0.HQHOST.NET
NS1.HQHOST.NET
Q: How can I enter my site until DNS changes haven’t taken place?
A: If you use:
winnt (NT, 2000, XP) - in file c:\windows\system
32\drivers\etc\hosts
win8x (95,98,ME) - in file c:\windows\hosts
unix in /etc/hosts you have to write a line (and so with others):
in field
ip-address - address of server, where you'll set up Your site
in field name of host - name of your domain (site) hosted by us.
Also you can use our anonymous proxy service. Your sites will be available
through it immediately.
PROXY
Q: How much does your anonymous proxy service cost?
A: This service is available to all our web hosting clients at no extra
charge. Using of dedicated IP-address is an extra billable activity.
Q: Is it possible to set up your proxy server providing access by
IP-address instead of login/password?
A: No. Authorization is made only through login/password. You can get them
in control panel of our internet hosting, issue Proxy.
VPN
Q: What is VPN?
A: VPN (Virtual Private Network) is a secure bandwidth to Internet which means encoding all the traffic form your computer to VPN servers.
Nobody can discover your real ip-address and accordingly nobody can trace your geographical location.
All the programs which are installed on your computer will work through VPN automatically.
This is a main VPN distinction from anonymous proxy for which it's necessary that software maintain hook up through proxy.
Q: Which software is necessary in order to hook up to VPN?
A: Any additional software isn't required. All the necessary things are
included into delivery of OS Windows/Unix.
SERVERS
Q: What operation systems do you use at your web hosting servers?
A: Linux Debian, Linux RedHat, FreeBSD.
Q: Where are your web hosting servers located?
A: All servers are located in 3 data centers. In data centers of choop - New
Jersey, XO - New-York and Cais - New-York.
Q: To what bandwidth are your hosting servers hooked up to?
A: Cable & Wireless/ MFN/ Nac/ XO/ Cais
Q: How many virtual hosts are collocated on each server? Do you transfer
sites to new server in case of current's overloading? Is the processor's
loading controlled?
A: We transfer a site in compliance with client's inquiry. We control the
level of server's loading and don't permit 50% excess of all the machineries
loading.
WEB SERVER
Q: Which web server is set up on your servers?
A: Apache 1.3, Thttpd.
Q: Does every site get its own log-files?
A: Yes. You have an access to all your files of our internet hosting service.
Q: What is the way to home directory?
A: The way to home directory is /home/clients login_of user, domains which are hooked up are in directories /home/clients/login_of
user/domains/login_of domain, ways of installing programs to your virtual hosting account are described in panel's issue Servers.
Q: Can I use .htaccess at your domain hosting service?
A: Yes.
Q: Is there support of SSI?
A: Yes.
Q: How can I set up SSI?
A: In order to set up SSI at your discretion you have to edit a file
.htaccess. In general case it's necessary to add some line in it:
AddType text/x-server-parsed-html .html .htm
where you have to point file extensions in which SSI will work.
Q: How can I set up a page of error 404, 500, etc. in your web hosting service?
A: Page of error is loaded under the emergence of server error. For example,
under inquiry of non-existing file (404 File not found) or internal server
error (500 Internal server error).You can set up your own pages of errors instead of standard ones. It very simply realized by file .htaccess.
The following actions are required:
1.Create a new file with login ".htaccess" (or edit an existing one).
2.Write down the following lines in it:
ErrorDocument 404 http://www.you_domain.com/err404.html
ErrorDocument 500 http://www.you _domain.com/err500.html
A number after ErrorDocument instruction is a number of error, address - is
an absolute address of page at Your virtual server which will be loaded after the emergence of this error. Of course, you can name it as you wish.
3. Make a copy of file in directory server in which you'd like to set up
pages. We notice you that a file .htaccess may be different for different
directories. For example, If you'll copy it to file "images" it'll work only
for it and for all the files which are included (of course, if they don't
include its own .htaccess).
CGI
Q: What is CGI?
A: CGI scripts are used for creating of such things as counters, forms,
guest books and many others. We provide you CGI directory in type setup of
our internet hosting services. You can write your own scripts, set other ones or use our type CGI scripts.
Q: What languages could be used for writing script CGI (shell, Perl)?
A: Scripts written on shell, Perl are maintained by our servers.
Q: Message about error appears: what does it mean?
A: This error is a result of incorrectly written scripts.
Q: My script doesn't work! (type errors).
A: 1. Make sure of the first script line correct writing, for instance, it'
ll be the next one for Perl:
#!/usr/bin/perl
2.Correct the file extension.
3.Order the loading of Perl-script to server by FTP it's necessary to
transfer it as ASCII-file. If you load a script by the program CuteFTP it
automatically (by order) transfers extensions .pl and .cgi as ASCII. Make
sure that auto is set up in installations FTP/Transfer Type. If you use FAR
before file loading it asks in which format it should be transferred.
Choose ASCII one.
4.Set script file attribute at server as 755 (it corresponds to attributes:
RWXRWXR-X). In CuteFTP press the right button of the mouse at file name and
choose Change File Attribute. In FAR point to file name and press Ctrl-A.
5.Make sure that script doesn't contain syntactical mistakes. If it's a
Perl-script, you may check it directly at server. You in SSH enter a command:
perl-c scriptname.pl
6.If your script shows files on its own, check the corresponding rights
of recording set in directory.
7.If a script derives something to brouser's screen it means that at the
beginning you should write:
Content-type: text/html\n\n
and then a standard HTML code.
8.Maybe, there was an error in your script and then it was
corrected by you but nevetheless you see a message about error.
It may be caused by your provider proxy server. In order to evade this
problem you should rename a script or to start up it with some
insignificant parameters, for example:
http://mydomen.com/cgi-bin/test.pl?tmp=3457
It's an example of the simplest script showing a line "Hello, world" on the
brouser's screen.
#!/usr/bin/perl
print "Content-type: text/html\n\n";
print "Hello, world"
One more typical error is a usage of some libraries, which aren't presenting at Your virtual hosting server.
List of installed libraries is available in control panel's issue of our internet hosting - Servers.
If you need more, you should notify the administrator of our domain hosting service and he will try to help you.
PHP
Q: What version PHP is set up at your server?
A: You can look through the version PHP and all the information about PHP
configuration in control panel issue of our web hosting – “Servers”.
CRONTAB
Q: What is CronTab?
A: It's a possibility to set up programs' start at web server any time.
Q: Could I use CronTab?
A: Yes, you can. Access to CronTab is in control’s panel menu issue of our internet hosting service – “CronTab”.
MYSQL
Q: Where can I read the documentation of MySQL?
A: http://www.mysql.com/documentation/
Q: How can I set up a database?
A: Creation, removal and change of password is available through control
panel's issue of our domain hosting – “MySQL”.
Q: How to administrate the databases?
A: Use web-interface phpmyadmin.hqhost.net
Q: How can I transfer available MySQL database?
A: It's necessary to make a dump of the existing database and download it
through management administrative interface phpmyadmin.hqhost.net or use a
consol access.
Q: Which Hostname, Username, Password can I use for the work with MySQL at you web server?
A: You can see all these parameters in control panel's issue of our internet hosting – “MySQL.”
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